Imagine living a happier, healthier, more effective life in your workplace and community.
Empathy is one of the keystones of effective communication and leadership, however it is also one of the hardest to understand and master.
Do you ever feel it's hard to communicate effectively using emails? If you'd like to improve your business relationships through your written communication, then this course is for you.
Build stronger relationships.
Increase self awareness.
Improve productivity and engagement.
Enhance customer satisfaction and outcomes.
Build brand credibility.
Improve staff retention.
These 5 tips will enhance the empathy and quality of my future emails. The content flowed well and was supported by great examples. As the course was stru...
Read MoreThese 5 tips will enhance the empathy and quality of my future emails. The content flowed well and was supported by great examples. As the course was structured in short bitesize sections, it was not just informative, but also a pleasure to consume.
Read LessI really liked the worked example in this course. It helped me to identify things which could be misinterpreted in ways I had never thought of before. It a...
Read MoreI really liked the worked example in this course. It helped me to identify things which could be misinterpreted in ways I had never thought of before. It also helped me to understand how to better convey the meaning and emotions behind my emails and be better understood. Well worth the time for anyone sending emails which is EVERYONE!
Read LessWho would have thought such simple changes, could make a big difference. You have definitely paid it forward here! Excellent content. Kevin Gammie Bri...
Read MoreWho would have thought such simple changes, could make a big difference. You have definitely paid it forward here! Excellent content. Kevin Gammie Brisbane Small Business
Read LessEmails are the commonest form of communication and the commonest form of unintended offence. Leanne's insight gives simple tips, some new to me, that will h...
Read MoreEmails are the commonest form of communication and the commonest form of unintended offence. Leanne's insight gives simple tips, some new to me, that will help my writing and reading of emails.
Read LessThe course is easy to follow and I've enjoyed going through it. I've written soo many e-mails in my life and I still learned a few things from Leanne. Thanks...
Read MoreThe course is easy to follow and I've enjoyed going through it. I've written soo many e-mails in my life and I still learned a few things from Leanne. Thanks for sharing it with us!
Read LessA message from Leanne
0a. Before we begin...
Welcome to Chapter One - Writing Empathetic Business Emails.
Introduction to the Course
A little bit of background
A little inspiration
DOWNLOAD: What we want when we read emails
What Do You Want Reading Emails?
What We Want and Don't Want.
What are the Pros and Cons of Email?
Pros and Cons of Email
Pros and Cons of Email
What are the pros and cons of email?
Thank you
Tip 1 - Value the Individual
Tip 2 - Focus on Them
Tip 3 - Manners Matter
Tip 4 - Be a Human First
Tip 5 - Words to Avoid
2a. Quiz Time!
Summary of 5 Tips and Next Activity
DOWNLOAD: Checklist and poster
Activity - Rewrite this Email
Compare Your Answer with Leanne's
Want to Learn More?
Congratulations!
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Nearly done
4a. Before you go...
Continue Your Learning
What is empathy training?
Thank you