Empathy + Leadership = Retention, Rewards & Results

Imagine living a happier, healthier, more effective life in your workplace and community.

You can enhance your relationships with colleagues and clients, create a positive mental health culture and increase your bottom line by communicating in a way that builds connection.

but it's not so easy...

Empathy is one of the keystones of effective communication and leadership, however it is also one of the hardest to understand and master.  

Do you ever feel it's hard to communicate effectively using emails?  If you'd like to improve your business relationships through your written communication, then this course is for you.

What You'll Receive

  • 5 Practical Tips

    Learn 5 Practical Tips to help you write emails that build connection through empathy.

  • Practical Activity

    Use your new skills to re-write a real email in your own words.

  • PDF Checklist

    The Empathy Checklist will help you action what you've learned when writing emails in the future.

Empathy training can help you:

  • Build stronger relationships.

  • Increase self awareness.

  • Improve productivity and engagement.

  • Enhance customer satisfaction and outcomes.

  • Build brand credibility.

  • Improve staff retention.

Learn how to communicate with empathy in business emails to make your reader feel valued.

What our students are saying

5 star rating

I found the course very clear and practical.

maya mccolm

These 5 tips will enhance the empathy and quality of my future emails. The content flowed well and was supported by great examples. As the course was stru...

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These 5 tips will enhance the empathy and quality of my future emails. The content flowed well and was supported by great examples. As the course was structured in short bitesize sections, it was not just informative, but also a pleasure to consume.

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5 star rating

So important for anyone who sends emails

Katie Fletcher

I really liked the worked example in this course. It helped me to identify things which could be misinterpreted in ways I had never thought of before. It a...

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I really liked the worked example in this course. It helped me to identify things which could be misinterpreted in ways I had never thought of before. It also helped me to understand how to better convey the meaning and emotions behind my emails and be better understood. Well worth the time for anyone sending emails which is EVERYONE!

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5 star rating

Thanks - So much on offer is such a short time

Kevin Gammie

Who would have thought such simple changes, could make a big difference. You have definitely paid it forward here! Excellent content. Kevin Gammie Bri...

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Who would have thought such simple changes, could make a big difference. You have definitely paid it forward here! Excellent content. Kevin Gammie Brisbane Small Business

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5 star rating

Leanne nails it

Angus Warmbath

Emails are the commonest form of communication and the commonest form of unintended offence. Leanne's insight gives simple tips, some new to me, that will h...

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Emails are the commonest form of communication and the commonest form of unintended offence. Leanne's insight gives simple tips, some new to me, that will help my writing and reading of emails.

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5 star rating

Useful tips, easy to follow course!

Madi Randasu Randasu

The course is easy to follow and I've enjoyed going through it. I've written soo many e-mails in my life and I still learned a few things from Leanne. Thanks...

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The course is easy to follow and I've enjoyed going through it. I've written soo many e-mails in my life and I still learned a few things from Leanne. Thanks for sharing it with us!

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What you'll cover in this course

  • 1

    Welcome to the Course

    • A message from Leanne

    • 0a. Before we begin...

  • 2

    Chapter One - Introduction

    • Welcome to Chapter One - Writing Empathetic Business Emails.

    • Introduction to the Course

    • A little bit of background

    • A little inspiration

    • DOWNLOAD: What we want when we read emails

    • What Do You Want Reading Emails?

    • What We Want and Don't Want.

    • What are the Pros and Cons of Email?

    • Pros and Cons of Email

    • Pros and Cons of Email

    • What are the pros and cons of email?

    • Thank you

  • 3

    Chapter Two - Five Tips

    • Tip 1 - Value the Individual

    • Tip 2 - Focus on Them

    • Tip 3 - Manners Matter

    • Tip 4 - Be a Human First

    • Tip 5 - Words to Avoid

    • 2a. Quiz Time!

    • Summary of 5 Tips and Next Activity

  • 4

    Chapter Three - Activity

    • DOWNLOAD: Checklist and poster

    • Activity - Rewrite this Email

    • Compare Your Answer with Leanne's

    • Want to Learn More?

  • 5

    Chapter Four - Summary and next steps

    • Congratulations!

    • Find us on Socials

    • Nearly done

    • 4a. Before you go...

    • Continue Your Learning

    • What is empathy training?

    • Thank you

Why wait?

Enrol now to live your life with empathy, everyday.